Shopping process Hilfe
If you need help when using these pages we are available on Mon – Sat from 09:00 to 21:00 and on Sundays and holidays from 10:00 to 21:00 at the telephone number 01-96096.
At this number you can also order your tickets telephonically.
You can also address queries by e-mail to order@oeticket.com.
TABLE OF CONTENTS
STEP 1 – CHOOSE EVENT AND PERFROMANCE
STEP 2 – CHOOSE YOUR TICKETS (Best seat booking / seatmap booking)
STEP 4SHOPPING CART & SERVICE: oeticket sorgenfrei PLUS (oeticket carefree PLUS - special right of withdrawal)
STEP 4 – LOGIN / REGISTRATION
STEP 5 – DELIVERY ADDRESS
STEP 6 – PAYMENT & DELIVERY
STEP 7 - ORDERSUMMARY
STEP 8 – PURCHASE CONFIRMATION
TICKETSHOP HELP
When you have decided to order click at the event of you choice on „Tickets“ we will then accompany you through the necessary steps of your order. Don’t worry – your order will only be processed when at the end of the ordering process you hit the „Buy tickets now“ button. The total amount is only charged by us when we have sent you the tickets.
STEP 2 – CHOOSE YOUR TICKETS
Click on „Tickets“ next to the event of your choice. You can now choose the date and/or time of the performance. Click on „Ticket“ again at the appropriate date and /or time.
In this step the different price categories including the description of the type of ticket/ standing room, seats etc. are shown. There are 2 possiblities of choosing your tickets that will be explained in detail in Step 2a and Step 2b:
- Best seat booking (best seats of the chosen category)
- Seatmap booking (choose your seat via interactive seatmap)
ATTENTION: the chosen tickets chosen will be reserved for you for 15 minutes in the shopping cart after which the reservation is expired. You can only choose a maximum of 8 tickets per category, if you wish to order more then click on „Choose further tickets for this event“ above the contents of the shopping cart.
< strong> STEP 2a – BEST SEAT BOOKING
During an order the best seats ( next to each other ) are automatically booked for the category chosen. As an alternative, for some events, a seating plan booking is offered where you as customer can choose your seats with the interactive seating plan like at the cinema. ( see step 2b – Seating plan booking ).
STEP 2b – SEATING PLAN BOOKING
For some events you can choose your seats directly in the interactive seating plan. Click on the symbol to start the seating plan booking. ( Attention: If you use a pop-up blocker it must be deactivated. To be able to use the seating plan booking Java must be installed on your computer. You can download Java for free here: java.com )
In the pop-up that opens you can see a seating plan. When you click on to the area of your choice you will be zoomed in. In the navigation window you can enlarge or reduce the scale and scroll the area chosen. By clicking the upper navigation field you will be returned to the main window. Now choose your seats by clicking on a coloured marked seat ( the price category is then explained in the caption to the right ). Here you can choose, if applicable, a discount ( attention: this is checked during admission ). Please note that when discounts are to be chosen only one type of discount can be chosen at one time. Choose for example seat Nr.2 at the normal price and afterwards seat Nr. 3 at the children’s price. Seats or discounts which were incorrectly chosen can be deleted immediately in the select window. To confirm your order click on the shopping cart symbol
SHOPPING CART
Like in a real supermarket you can collect different articles in your shopping cart before you go to the cash desk to pay for them all. Individual items can be removed from the shopping cart at any time. You can directly access the shopping cart from anywhere by clicking the shopping cart icon at the top of a page. In the status bar the number of tickets already reserved and the actual total amount are shown.
At this point, you may add optional services such as “oeticket carefree PLUS” to your shopping cart (special withdrawal right; further information: see below). Check the box and click “refresh shopping cart” in order to save your changes. “Oeticket carefree PLUS” appears as a new article in your shopping cart.
OETICKET CAREFREE (special withdrawal right)
(skip oeticket carefree and proceed to 4. login / registration)
What is oeticket carefree PLUS?
The advance sale for concerts and events frequently commences months before the event, and the tickets as a binding purchase tend to be anything but cheap – what if you fall ill or have an accident? Oeticket carefree PLUS allows for carefree anticipation of the event of your choice. Whatever happens, your trouble will not be complicated by financial losses!
Upon payment of the respective fee, oeticket grants all customers a special withdrawal right from the ticket purchase. Under the following conditions, the withdrawal right may be claimed from the time of purchase until the beginning of the event: general terms and conditions
Especially when it comes to expensive tickets, the utilization of oeticket carefree is worthwhile: comparatively little money grants you the option to refund your ticket, if push comes to shove.
How do I get oeticket’s carefree PLUS service?
During the purchasing transaction, the optional service oeticket carefree appears in your shopping cart. Check the box and click “refresh shopping cart.” “Oeticket carefree PLUS” appears as a new article on your shopping cart calculation (5,5% of ticket value in shopping cart). Please note that oeticket carefree can only be selected for the entire shopping cart.
Oeticket’s carefree PLUS service may only be selected during the booking process; unfortunately, it cannot be purchased afterwards.
What to do in case of damage?
In case of damage according to the general terms and conditions immediately inform us (at the latest 30 min prior to event!) by telephone +43 (0) 1 96 0 96 and afterwards mail the following documents to the designated address:
• a short letter including your current bank details
• a copy of the invoice you received with your tickets
• the original tickets that are to be refunded
• medical report or other confirmation as specified in the general terms and conditions.
Upon assessment of your documents, the value of the ticket will be transferred to your bank account or refunded to your credit card. Please note that incorrect and incomplete submission of documents may delay the processing time!
Please mail the documents named above to the following address:
Ticket Express GmbH
zH Customer Care
Heumühlgasse 11
A-1040 Wien
For your own protection, we recommend mailing the documents by registered mail.
STEP 4 – LOGIN / REGISTRATION
You will now be asked to register. There is of course no obligation to register and is only for your and our safety
Login for already registered Users
If you are already registered in our webshop please use the left column to sign on with your email address and your chosen password and click on the proceed button to get to the next step of shopping process.
If you forgot your passwort please click on “password forgotten” link at the bottom of login section. Enter the email address you registered with and you will receive an email with further instructions to change your password.
Registration for new customers
In case this is your first purchase via our webshop please use the column on the right to register as a user – you do not need to leave the shopping process to do this. First please enter your email address and click on “proceed”. In the next step you are asked to define a password and give your First and Surname. Congratulations you just registered successfully and may now – in the same step – define your invoice address. Click on “save & continue” to save your settings and proceed in shopping process.
STEP 5 – DELIVERY ADDRESS
If the delivery address is different to the billing address ( present/ delivery to second address/office ) then choose „No“ at „Tickets to be delivered to billing address“. In the next step the standard delivery address for your profile automatically appears. If you wish to change the delivery address click on „process“. You now have the possibility to enter up to 5 delivery addresses or to choose another address as standard delivery address. With the link „back to the shopping process“ you come back to the last step of your order. Confirmation of your entries is made by clicking „proceed“.
STEP 6 – PAYMENT AND DELIVERY
Please choose the method of payment ( automatic account debit, credit card, oeticket-Card, payment in advance etc. – for further information on all offered methods of payment refer to our help menue section Payment methods) and enter your data e.g. credit card number. Now again confirm by hitting „continue“ which takes you to the next Step. The possible methods of delivery for the payment method then automatically appear (for further information please refert to help menue section Delivery/Pick up methods
). Please choose one and then click on „proceed“.
STEP 7 – SUMMARY OF ORDER – CONFIRMATION
Here appears again a summary of your complete order including delivery fees, your personal data and delivery address, method of delivery and method of payment. Please check these carefully. To now complete the order click on „Buy tickets now“. With this step your order is binding and the amount will be booked from e.g. your credit card.“
STEP 8 – PURCHASE CONFIRMATION
You now receive a message that your order was successfully completed. Within the next few minutes you will receive an e-mail a confirmation of your order with an order number. But you can print this immediately by clicking the printer symbol.
For all other questions about your order please take a look at our FAQs or contact order@oeticket.com.
At this number you can also order your tickets telephonically.
You can also address queries by e-mail to order@oeticket.com.
STEP 1 – CHOOSE EVENT AND PERFROMANCE
STEP 2 – CHOOSE YOUR TICKETS (Best seat booking / seatmap booking)
STEP 4SHOPPING CART & SERVICE: oeticket sorgenfrei PLUS (oeticket carefree PLUS - special right of withdrawal)
STEP 4 – LOGIN / REGISTRATION
STEP 5 – DELIVERY ADDRESS
STEP 6 – PAYMENT & DELIVERY
STEP 7 - ORDERSUMMARY
STEP 8 – PURCHASE CONFIRMATION
When you have decided to order click at the event of you choice on „Tickets“ we will then accompany you through the necessary steps of your order. Don’t worry – your order will only be processed when at the end of the ordering process you hit the „Buy tickets now“ button. The total amount is only charged by us when we have sent you the tickets.
Click on „Tickets“ next to the event of your choice. You can now choose the date and/or time of the performance. Click on „Ticket“ again at the appropriate date and /or time.
In this step the different price categories including the description of the type of ticket/ standing room, seats etc. are shown. There are 2 possiblities of choosing your tickets that will be explained in detail in Step 2a and Step 2b:
- Best seat booking (best seats of the chosen category)
- Seatmap booking (choose your seat via interactive seatmap)
ATTENTION: the chosen tickets chosen will be reserved for you for 15 minutes in the shopping cart after which the reservation is expired. You can only choose a maximum of 8 tickets per category, if you wish to order more then click on „Choose further tickets for this event“ above the contents of the shopping cart.
During an order the best seats ( next to each other ) are automatically booked for the category chosen. As an alternative, for some events, a seating plan booking is offered where you as customer can choose your seats with the interactive seating plan like at the cinema. ( see step 2b – Seating plan booking ).
For some events you can choose your seats directly in the interactive seating plan. Click on the symbol to start the seating plan booking. ( Attention: If you use a pop-up blocker it must be deactivated. To be able to use the seating plan booking Java must be installed on your computer. You can download Java for free here: java.com )
In the pop-up that opens you can see a seating plan. When you click on to the area of your choice you will be zoomed in. In the navigation window you can enlarge or reduce the scale and scroll the area chosen. By clicking the upper navigation field you will be returned to the main window. Now choose your seats by clicking on a coloured marked seat ( the price category is then explained in the caption to the right ). Here you can choose, if applicable, a discount ( attention: this is checked during admission ). Please note that when discounts are to be chosen only one type of discount can be chosen at one time. Choose for example seat Nr.2 at the normal price and afterwards seat Nr. 3 at the children’s price. Seats or discounts which were incorrectly chosen can be deleted immediately in the select window. To confirm your order click on the shopping cart symbol
Like in a real supermarket you can collect different articles in your shopping cart before you go to the cash desk to pay for them all. Individual items can be removed from the shopping cart at any time. You can directly access the shopping cart from anywhere by clicking the shopping cart icon at the top of a page. In the status bar the number of tickets already reserved and the actual total amount are shown.
At this point, you may add optional services such as “oeticket carefree PLUS” to your shopping cart (special withdrawal right; further information: see below). Check the box and click “refresh shopping cart” in order to save your changes. “Oeticket carefree PLUS” appears as a new article in your shopping cart.
(skip oeticket carefree and proceed to 4. login / registration)
What is oeticket carefree PLUS?
The advance sale for concerts and events frequently commences months before the event, and the tickets as a binding purchase tend to be anything but cheap – what if you fall ill or have an accident? Oeticket carefree PLUS allows for carefree anticipation of the event of your choice. Whatever happens, your trouble will not be complicated by financial losses!
Upon payment of the respective fee, oeticket grants all customers a special withdrawal right from the ticket purchase. Under the following conditions, the withdrawal right may be claimed from the time of purchase until the beginning of the event: general terms and conditions
Especially when it comes to expensive tickets, the utilization of oeticket carefree is worthwhile: comparatively little money grants you the option to refund your ticket, if push comes to shove.
How do I get oeticket’s carefree PLUS service?
During the purchasing transaction, the optional service oeticket carefree appears in your shopping cart. Check the box and click “refresh shopping cart.” “Oeticket carefree PLUS” appears as a new article on your shopping cart calculation (5,5% of ticket value in shopping cart). Please note that oeticket carefree can only be selected for the entire shopping cart.
Oeticket’s carefree PLUS service may only be selected during the booking process; unfortunately, it cannot be purchased afterwards.
What to do in case of damage?
In case of damage according to the general terms and conditions immediately inform us (at the latest 30 min prior to event!) by telephone +43 (0) 1 96 0 96 and afterwards mail the following documents to the designated address:
• a short letter including your current bank details
• a copy of the invoice you received with your tickets
• the original tickets that are to be refunded
• medical report or other confirmation as specified in the general terms and conditions.
Upon assessment of your documents, the value of the ticket will be transferred to your bank account or refunded to your credit card. Please note that incorrect and incomplete submission of documents may delay the processing time!
Please mail the documents named above to the following address:
Ticket Express GmbH
zH Customer Care
Heumühlgasse 11
A-1040 Wien
For your own protection, we recommend mailing the documents by registered mail.
You will now be asked to register. There is of course no obligation to register and is only for your and our safety
Login for already registered Users
If you are already registered in our webshop please use the left column to sign on with your email address and your chosen password and click on the proceed button to get to the next step of shopping process.
If you forgot your passwort please click on “password forgotten” link at the bottom of login section. Enter the email address you registered with and you will receive an email with further instructions to change your password.
Registration for new customers
In case this is your first purchase via our webshop please use the column on the right to register as a user – you do not need to leave the shopping process to do this. First please enter your email address and click on “proceed”. In the next step you are asked to define a password and give your First and Surname. Congratulations you just registered successfully and may now – in the same step – define your invoice address. Click on “save & continue” to save your settings and proceed in shopping process.
If the delivery address is different to the billing address ( present/ delivery to second address/office ) then choose „No“ at „Tickets to be delivered to billing address“. In the next step the standard delivery address for your profile automatically appears. If you wish to change the delivery address click on „process“. You now have the possibility to enter up to 5 delivery addresses or to choose another address as standard delivery address. With the link „back to the shopping process“ you come back to the last step of your order. Confirmation of your entries is made by clicking „proceed“.
Please choose the method of payment ( automatic account debit, credit card, oeticket-Card, payment in advance etc. – for further information on all offered methods of payment refer to our help menue section Payment methods) and enter your data e.g. credit card number. Now again confirm by hitting „continue“ which takes you to the next Step. The possible methods of delivery for the payment method then automatically appear (for further information please refert to help menue section Delivery/Pick up methods
). Please choose one and then click on „proceed“.
Here appears again a summary of your complete order including delivery fees, your personal data and delivery address, method of delivery and method of payment. Please check these carefully. To now complete the order click on „Buy tickets now“. With this step your order is binding and the amount will be booked from e.g. your credit card.“
You now receive a message that your order was successfully completed. Within the next few minutes you will receive an e-mail a confirmation of your order with an order number. But you can print this immediately by clicking the printer symbol.
For all other questions about your order please take a look at our FAQs or contact order@oeticket.com.