On 28 April 2020, the Austrian Federal Government passed a law to ensure the diversity of the range of events in Austria. According to this law, promoters were entitled to refund the ticket price, also in the form of a voucher, for events that could not take place on the originally planned date after 13 March 2020 or that had to be cancelled. By issuing the vouchers, promoters received the liquidity they need to continue operating during and after the COVID 19 pandemic. This should protect buyers from the effects of possible insolvencies.

If a promoter has decided to issue a promoter voucher as part of the ticket reversal process, you will have received this by e-mail. The vouchers were sent to the e-mail address you provided when placing the original booking. With the voucher code and the following links, you can search for suitable events to redeem the voucher or to request a payout from the promoter.

Click on the following link and enter your voucher code. You will then be shown all the events for which you can redeem your promoter voucher. Tip: You can use the filter to search specifically by city, event category and date.

To redeem your promoter voucher, enter the voucher code in the relevant field in the shopping cart and click on the arrow icon. Note: If you want to redeem several voucher codes, please enter them one after the other. Any remaining credit will remain on the voucher code you enter last.

Click here and enter your voucher code for verification. You will then receive all the information about your promoter voucher and get the form to request a payout from the promoter.

In our FAQ area you will find answers to further questions about the promoter voucher.